Cancellation & Refund Policy

In light of the recent outbreak of Coronavirus (COVID-19) across various parts of the world, HealWell24 is taking all possible steps to ensure the safety of our customers, partners, medical,Paramedicals and employees in all the Mumbai Region.

• We are continuously training and educating our delivery partners on the best practices of personal hygiene, proper method and frequency of hand washing/sanitising as well as what to do in case they have any symptoms related to COVID-19.

  • We have asked our delivery partners to self quarantine or reach out to a doctor immediately if they have any symptoms. We will support our delivery partners financially during this time.
  • Delivery partners are being sent various advisories on COVID-19 released by the Ministry of Health & Family Affairs to keep them updated on the situation.
  • We are especially emphasizing on best practices on how to handle food packages to ensure safe and hygienic delivery.
• We have also reached out to our merchant partners and advised them on best practices to be followed by staff to maintain a healthy and safe environment.
• We’ll continue to reiterate best practices around patient handling and drive availability of hand sanitizers across all.
• In case you want to avoid contact with our Paramedic and Medical partner, you can request instructions on our app or Customer Support No 904-964-4996

We are confident that with the right practices, and adequate social distancing, we can help curb the spread of COVID-19. We cannot emphasise enough on washing your hands properly before you eat any kind.

Should you have any concerns or suggestions about the matter, please reach out to our customer support team at care@healwell24.com.

Stay safe,
Team HealWell24